Family Tech Resources

For information about acquiring an ACPS device for your child, please contact technology support using one of the following options:

• Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
• Use the online Student Technology Support Form to submit a service ticket.
• Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.

When things aren't working well, often the quickest fix is to Restart your ACPS device (rather than using Power off or Shut down). Please refer to our Basic Troubleshooting Guide (Guía Básica de Solución de Problemas) to learn more about troubleshooting common technical issues.

If neither of those tools solves your problem, please contact technology support using one of the following options:

• Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
• Use the online Student Technology Support Form to submit a service ticket.
• Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.

The fastest way to reset your ACPS password is to call the ACPS Service Desk at 434-975-9444. You can also enroll to use our Self Password Reset tool to reset your password without assistance from the Service Desk.

The school division is working to provide or improve internet access for families who do not have internet access or who have limited internet access. If ACPS can’t provide your child with adequate internet access, your child is eligible to go into their school to participate in virtual learning. Please contact your school to determine the best learning option for your child.

Also, the school division has extended ACPS Internet Wi-Fi access in all school parking lots, the Yancey School Community Center parking lot, and the Northside Library parking lot. The county also is pursuing internet access at Greenwood Community Center. Personal devices can connect to the “ACPS-Public” network, while ACPS-issued devices should connect to the “ACPS” network. (Note: Internet browsing on ACPS devices will continue to be filtered per federal requirements.)

You may add a home printer to your ACPS laptop; however, the computer often will need a driver to make the printer fully functional with the laptop. If you have tried to add a printer to your child’s ACPS device unsuccessfully and would like assistance, please contact technology support using one of the following options:

• Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
• Use the online Student Technology Support Form to submit a service ticket.
• Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.

The school division has extended ACPS Internet Wi-Fi access in all school parking lots, the Yancey School Community Center parking lot, and the Northside Library parking lot. The county also is pursuing internet access at Greenwood Community Center. Personal devices can connect to the “ACPS-Public” network, while ACPS-issued devices should connect to the “ACPS” network. (Note: Internet browsing on ACPS devices will continue to be filtered per federal requirements.)

All approved technology tools (software, apps and hardware) are available on the ACPS Learning Technology Resources page. In addition to a description of the available tools, students can learn more about how to access the available tools and resources. Your child’s teacher can share and direct you to the best learning resources available.

Elementary School Parents

Seesaw Parent Access allows parents and guardians of elementary students to view assignments and student feedback as it is entered into the learning management system.

For more information about Seesaw, visit our Seesaw at Home web page and watch our Seesaw Family Video (8:17).

Middle & High School Parents

The Schoology Parent Portal allows parents and guardians of middle and high school students to view assignments and student feedback as it is entered into the learning management system.

Please visit our Getting Started With Schoology page to learn more about using your Schoology Parent Account.

Please visit our For Families web page for detailed information about the PowerSchool Parent Portal.

The Department of Technology has created a comprehensive Technology and Digital Citizenship Field Guide for Families (Guía de Campo de Tecnología y Ciudadanía Digital para las Familias) as well as a Basic Troubleshooting Guide (Guía Básica de Solución de Problemas) to support technology use at home.

For assistance, please contact technology support using one of the following options:

• Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
• Use the online Student Technology Support Form to submit a service ticket.
• Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.

The outside case of a laptop or iPad may be cleaned using disinfecting wipes (like Clorox or Lysol). The best option for cleaning the screen is an alcohol wipe, since the alcohol evaporates very quickly.

All ACPS students in grades K-12 have been provided with a device that is configured to work with ACPS tools and licensed software. In addition, ACPS staff have received  training to ensure that these devices function. Non-ACPS devices may not be compatible with all ACPS learning tools. Unfortunately, our staff members are not able to repair or provide support for non-ACPS, personally owned devices.