Technology Support

Below is a list of some of the most common applications used in the classroom. 

1. Visit the ACPS Technology Resources Library.
2. Sort, search or look for the tech tool you’d like to use.
3. Take a peek at the “Requirements” (this will let you know if you need permission from your principal or families)
4. Click on the Platform button (PC, iOS, Web). This will help you know where to find it and how to install it.

If you don’t see the tool you’re looking for, you can easily submit a request. Just look for the Request New Resource button located at the top of the page. From there, members of your technology team will review the tool and get back to you with a recommendation.

The easiest way to find applications is through our Classlink Launchpad! Classlink will be one of your default homepages, is available via a desktop shortcut, and is also in the ACPS Bookmarks folder on Chrome and Edge.

You can also find these tools on the Department of Technology’s website, on the For Staff page on the division website, on your school website and in the ACPS Technology Resources Library. As you can see there are a lot of places to find them! We encourage teachers to customize their laptops, browsers, and Classlink launchpads with shortcuts, bookmarks and more. If you’d like to work on this with someone, feel free to reach out to your Learning Technology Integrator.

Families can get support by using the online Student Technology Support Form or by calling the ACPS Service Desk at 434-975-9444.. The form is located on both the ACPS Family Resources webpage and the Technology Support page.

School printers and copiers should install automatically on your school computer. If you're having issues with printing please contact your school's assigned TSS, email servicedesk@k12albemarle.org or call the Service Desk at 434-975-9444

PowerSchool/PowerTeacher

What do I use it for?

PowerSchool is the current Student Information System (SIS). PowerTeacher is the teacher portal and contains links to the PowerTeacher Pro gradebook. The PowerTeacher Pro gradebook is web based and allows teachers to access information from almost any device. Once logged into the PowerTeacher portal, teachers can record attendance, review student data and print reports. Clicking on the PowerTeacher Pro link takes teachers to the gradebook where they can view classes, create assignments, enter assignment scores, analyze student performance, and print reports.

How do I access it?

PowerSchool admin, teacher, and student logins leverage the user's ACPS network credentials.

PowerSchool Teacher (PowerTeacher) Login Page

PowerSchool Admin Login Page

Who do I contact for support? 

For assistance with classes and student enrollment, contact the SIS Contact in your school's front office.

For PowerTeacher Pro gradebook resources, review the information on the PowerTeacher Pro Staff Page (requires login).

Use the PowerSchool resources found in PowerTeacher and the Gradebook under the question mark icon (top right corner of page).

Send an email to SIS Support

Submit a ticket through the ACPS Service Desk

What do I use it for?

Illuminate DnA is an instructional management tool providing web-based access to high-quality assessment materials and performance data in support of student learning. Read more about Illuminate here. (requires login with ACPS network credentials)

How do I access it?

Illuminate admin, teacher, and student logins leverage the user's ACPS network credentials.

Illuminate Teacher/Admin Login Page

Illuminate Student Testing Portal Login Page

Who do I contact for support? 

Find instructional documents and other information on the ACPS Illuminate Support​ Site, or use the Illuminate Resources found in the program (under the question mark icon).

Send an email to ACPS Illuminate Support

Submit a ticket through the ACPS Service Desk

What do I use it for?

Schoology  is our division's Learning Management System (LMS) and is an essential digital learning tool for staff and students.  Middle and High School teachers use Schoology for communicating with students, accessing our division's digital curriculum, posting and organizing digital content, managing a digital workflow in their classrooms including posting assignments and providing feedback in a paperless environment, and for delivering and providing feedback on assessments. It is also used by the division to deliver some professional development courses to staff.

How do I access it?

Schoology admin, teacher, and student logins leverage the user's ACPS network credentials.

Schoology Login Page

How do I get started?

Check out our Schoology Primer Guide (login required to view this resource) and contact your LTI if you need additional assistance.

Who do I contact for support? 

Information about our LMS implementation and contact information for internal support resources are available on the ACPS Schoology Support page.

Additional support resources from Schoology can be found on the Schoology Help Center site

You can contact your school's Learning Technology Integrator (LTI) for assistance (use the School-Based Support Assignments button on the Meet Us page of the Department of Technology website for a link to current LTI school assignments).

Send an email to the ACPS LMS Support​ team.

Submit a ticket through the ACPS Service Desk

What do I use it for?

Seesaw is an easy-to-use platform available to all elementary students. It meets a wide range of learning needs at school and at home. Elementary school teachers use Seesaw to share learning activities, provide quality feedback to students, share learning with families and to store student work in a digital portfolio. In addition, Seesaw connects teachers to a community of educators and provides access to a long list of pre-built activities.

How do I access it?

Seesaw admin, teacher, and student logins leverage the user's ACPS network credentials.

Seesaw Login Page

Who do I contact for support? 

You can contact your school's Learning Technology Integrator (LTI) for assistance (use the School-Based Support Assignments button on the Meet Us page of the Department of Technology website for a link to current LTI school assignments).

Submit a ticket through the ACPS Service Desk

What do I use it for?

Albemarle County Schools utilizes an electronic notification system to send out messages to staff and parents regarding school closings, emergencies, etc. Staff who wish to receive the messages must opt in to these electronic notifications by signing up through the self-service portal.

How do I access it?

ESNS updates for staff leverage the user's ACPS network credentials.

Navigate to the Electronic School Notification System Staff Page

Click on the Electronic Notification System Update button

Enter or verify your contact information and save

Who do I contact for support? 

Submit a ticket through the ACPS Service Desk

• Students in grades Pre-k - 2 receive an iPad
• Students in grades 3-12 receive a touch screen laptop

• The fastest way to reset your ACPS password is to call the ACPS Service Desk at 434-975-9444. You can also enroll to use our Self Password Reset tool to reset your password without assistance from the Service Desk.

• You may add a home printer to your ACPS laptop; however, the computer often will need a driver to make the printer fully functional with the laptop. If you have tried to add a printer to your child’s ACPS device unsuccessfully and would like assistance, please contact technology support using one of the following options:
  • Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
  • Use the online Student Technology Support Form to submit a service ticket.
  • Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.

• ACPS maintains a robust Learning Technology Resources Library, where all the tools that are available to students are approved through a vetting process.  Each tool contains a description, how to access the tool and any available resources for that tool on this page.  We encourage you to partner with your child’s teacher to learn about the best learning tool to use. 

• The PowerSchool Parent Portal allows families to view various types of student information as it is entered into the student information system.
• The portal may also be used by families and students to manage course requests for middle and high school. For more information about the parent portal and exactly which types of information are available, please contact your child’s school.

• The Department of Technology has created a comprehensive Technology & Digital Citizenship Field Guide for ACPS Families (Un guía de campo de tecnología y ciudadanía digital para las familias de ACPS) as well as a Basic Troubleshooting Guide (Guía Básica de Solución de Problemas,  基本故障排除指南,  دليل استكشاف الأخطاء الأساسية وإصلاحها) to support technology use at home.
• For assistance, please contact technology support using one of the following options:
  • Call your child's school and ask for technology support. You will be transferred to a technician who will assist you.
  • Use the online Student Technology Support Form to submit a service ticket.
  • Call the ACPS Service Desk at 434-975-9444, Monday through Friday from 7:30 a.m. to 5 p.m.

• The outside case of a laptop or iPad may be cleaned using disinfecting wipes (like Clorox or Lysol). The best option for cleaning the screen is an alcohol wipe, since the alcohol evaporates very quickly.

• All ACPS students in grades K-12 have been provided with a device that is configured to work with ACPS tools and licensed software. In addition, ACPS staff have received  training to ensure that these devices function. Non-ACPS devices may not be compatible with all ACPS learning tools. Unfortunately, our staff members are not able to repair or provide support for non-ACPS, personally owned devices.

• Monitoring software can impair ACPS’ ability to manage the device remotely. Such software also interferes with using the device for assessments.  APCS provides a regularly monitored, CIPA (Children’s Internet Protection Act) compliant internet filter that prevents student access to harmful content and allows us to look at student internet usage when concerns emerge.  We encourage families to have expectations in place for responsible use at home.  We also suggest families sit with their students to have a conversation and look from time to time at what their students are doing online. Please reference our family field guide (versión en español) for additional ideas and resources to support your student’s technology at home.