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Password Guidelines

Password Guidelines

The Department of Technology manages all @k12albemarle.org accounts. In order to keep our students and employees safe in the digital age, ​Albemarle County Public Schools provides the following password guidelines:


Staff

  • Initial staff passwords assigned on account creation or reactivation should be changed as soon as possible
  • Staff passwords expire after 90 days, and staff must change your password or they will be locked out of their account
  • Staff passwords must be a minimum of 8 characters
  • The past 12 passwords may not be used again for staff

The Department of Technology encourages all users to enroll in the Self-Password Reset Tool. This tool enables users to recover their password if they’re ever locked out of their account. Users must enroll in this service before their password expires. If users need assistance enrolling, they can visit the How To Enroll in the Self-Password Reset Tool Knowledge Base article with video tutorial (login required - use standard ACPS credentials).


Please note - if a staff member gets locked out of their account, they must contact their school or department OA, Administrator, or supervisor and request that they open a ticket with the Service Desk on their behalf requesting a password reset.


If staff members need assistance resetting their password before it expires, they can visit the How to Change Your Password Knowledge Base article (login required - use standard ACPS credentials).


Students

  • Passwords are reset  to the student number at the start of each school year
  • Passwords for students in grades 3-12 must be changed within the first few weeks of the school year or they will be locked out of their account
  • Passwords for students in grades PK-2 cannot be changed by the student
  • Passwords for students in grades 3-12 must be a minimum of 8 characters
  • Passwords for students in grades PK-2 must be a minimum of 5 characters
  • The past 12 passwords may not be used again for students in grades 3-12 

Please note - if a student gets locked out of their account they should contact the front office at their school for assistance.

If students need assistance resetting a password before it expires, they can visit the How to Change Your Password Knowledge Base article (login required - use standard ACPS credentials).


It is important that users do not share their password with anyone.  Doing so can lead to data loss and/or the compromise of protected personal information for both the user and others in the organization and is in violation of the division's acceptable/responsible use policy.  ACPS Department of Teachnology staff will never ask for your password via email or over the phone.  If you feel that your password has been compromised you should change it immediately.


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