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Registration Verification & Updates

​Registration Verification & Updates

After the initial registration form has been submitted, any changes to your student's information will need to be handled in one of the following three ways:

  1. If your student has not yet started attending school (Pre-Registered Students), please contact your student's school directly to request changes to their information submitted during registration.  This includes students who have been registered to attend an ACPS school in the upcoming school year.
  2. In August and September of each new school year, parents and guardians should go through the Registration Verification process to review their student's information and make any necessary updates.  This process is important to ensure that ACPS has the most current information for your student and that you can review annual required notifications.  The Registration Verification tool is available in the PowerSchool Parent Portal at the beginning of the school year.
  3. After the Registration Verification process has closed for the current school year, parents and guardians can change basic contact information, emergency contact information, electronic notification contact information, bus supervision information, and regular dismissal plan information through a year round Student Information Update tool.  The Student Information Update Tool is also available in the PowerSchool Parent Portal after the Registration Verification tool has closed.

Registration Verification (August - September)

​At the beginning of each school year, Albemarle County Public Schools requests that parents and guardians update their registration information.  It is important that schools know about any changes to information that has been provided during the registration process and that they have access to current contact information for students.  This process is completed using a pre-filled registration form that uses data that is already in our student information system (PowerSchool).  Parents/guardians review that information and make any necessary changes.  In addition, this process provides parents/guardians the ability to provide responses to any required annual agreements and permissions.

The registration verification form is made available to parents in August of each year and is accessed through the PowerSchool Parent Portal.  An email is sent out to announce the availability of the form for the current school year.  For more information about the PowerSchool Parent Portal, please visit the Parents page on the ACPS website.  To get a copy of the setup information that is required to create a PowerSchool Parent Portal account and link it to your student(s), please contact your student's school.

How do I get started with Registration Verification?

If you have a PowerSchool Parent Portal account, go to https://sis.k12albemarle.org/ and sign in to the PowerSchool Parent Portal. From the Parent Portal,

  1. Select the student you wish to update along the top
  2. Either:
    • Click the Student Registration Verification button Student Registration Verification Icon on the left sidebar

      Or
    • Click the Applications icon Application Drawer Icon in the top right corner and select Student Registration Verification
  3. Enter your student's date of birth to verify access to the form
  4. Follow the prompts to begin the form
  5. Review all information on each page and make changes where necessary

Las instrucciones detalladas en Español

Student Information Update (October - June)

​Once the Registration Verification tool closes, it is still important that parents and guardians update their key information if it changes.  It is important that schools know about any changes and that they have access to current contact information for students.  This process is completed using a pre-filled form that uses data that is already in our student information system (PowerSchool) and parents/guardians make any required changes.

The Student Information Update tool is made available to parents/guardians shortly after the Registration Verification tool closes each year and is also accessed through the PowerSchool Parent Portal.  For more information about the PowerSchool Parent Portal, please visit the Parents page on the ACPS website.  To get a copy of the setup information that is required to create a PowerSchool Parent Portal account and link it to your student(s), please contact your student's school.

How do I get started with the Student Information Update?

If you have a PowerSchool Parent Portal account, go to https://sis.k12albemarle.org/ and sign in to the PowerSchool Parent Portal. From the Parent Portal,

  1. Select the student you wish to update along the top
  2. Either:
    • Click the Student Information Update button Student Information Update Icon on the left sidebar
      Or
    • Click the Applications icon Applications Drawer Icon in the top right corner and select Student Information Update
  3. You may have a brief wait while the form loads data from PowerSchool
  4. Make any necessary changes

Frequently Asked Questions

Click a question to display the answer.

I don’t have a PowerSchool Parent Portal account

If you have never set up a PowerSchool Parent Portal account, please contact your student’s school for the information that you will need to set up an account. In addition to access to registration verification, the Parent Portal will allow you to see important information about your child throughout the school year.

I can’t remember my login for the PowerSchool Parent Portal.

If you have forgotten your PowerSchool Parent Portal username or password, click the “Having trouble signing in” link on the Sign In page to retrieve them.If you aren’t able to retrieve your login credentials using the “Having trouble signing in?” link on the Sign In page, please contact your child's school directly for assistance.

I’m trying to add another student to my Parent Portal account, but I don’t have an Access ID.

Please contact your child’s school for and Access ID and Password.

What if the form does not accept my child's birthday?

If you are entering your child's birthdate in the correct format (MM/DD/YYYY) and it is not being accepted, we may have the wrong birthdate in our system. Please contact your child's school to confirm the birthdate we have on file and, if necessary, have the birthdate updated. 

Do I have to answer all the questions?

Questions marked with a red asterisk (*) are required. 

What if I make a mistake?

If you would like to make a change, prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons.  Or if you are on the Review page, click on the underlined field.  If you have already submitted the form, then you will need to contact your student’s school, so they can make the changes for you.

I’ve completed the form, now what?

Once you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. If you cannot click on this button, you will need to make sure that you have answered all required questions.

What if I have more than one student in the district? Do I need to do this for each child?

Yes, because you’ll need to provide information that is specific for each child.  We recommend that you complete and submit one form and then start another – for the Registration Verification form this will allow you to “snap” (or share) selected family information, which saves you time.  Not updating all students with changes will leave schools with incomplete information.

I’m not sure how to answer a question. I don’t know what the question is asking.

You can contact your child's school to ask any general questions about the information being collected on the registration verification form.

Help! I’m having technical difficulties.

If you are experiencing technical difficulty navigating the form, please try a different web browser.  ACPS recommends using either the Firefox or Chrome browsers to complete this registration form.

For technical assistance with the online registration tool parents should contact InfoSnap Family Support.

  • Call Toll Free 1-866-752-6850 (Monday-Friday 9 A.M. – 6 P.M. Eastern)* (English only) or
  • Visit the PowerSchool Registration Support (24 hours a day, 7 days a week - English & Spanish) or
  • Submit a support request (Response next business day) (English & Spanish)
  • *InfoSnap phone support is currently only available in English. Extended hours until 8 P.M. are available in July & August.

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